The Experience Emphasis: Why Delivery Defines Your Brand
We’ve heard it before: customer experience matters. And the final touchpoint, delivery, is often the one that leaves the strongest impression. On-time rates, real-time tracking, and hassle-free returns elevate shipping from a back-end operation to a brand-defining moment. In this session, moderated by Andrea von Harpe, Sales Director at Metapack, experts from TheCXWay, The Retail […]
Options That Win: Same-Day, Scheduled, and Sustainable Delivery
Customers expect choice. The challenge is knowing which delivery options matter most, and how to offer them without compromising margins. This session, moderated by contributing editor, Katie Searles, explores how to evaluate trade-offs and deliver speed, flexibility, and sustainability in ways that align with customer values.
Commerce Without Borders: Scaling Seamless Retail Across Regions
As retailers expand globally, delivering seamless cross-border experiences is critical. This session brings together platform, logistics, and brand leaders to explore international growth, localisation, regulatory complexity, and how composable commerce, strong partnerships, and data-driven delivery intelligence are shaping the future of global fulfilment.
Beyond the Box: Returns, Exchanges, and the Post-Purchase Experience
The delivery journey doesn’t end at the doorstep. How retailers handle returns, exchanges, and post-purchase communication can make or break customer loyalty. This session, moderated by Clare Bailey, explores how to design frictionless, customer-friendly return policies and experiences that build trust and encourage repeat business. Attendees hear how leading brands use transparency, automation, and empathy to […]
Turning Delivery into a Revenue Stream
Different customers value and want different delivery options, the key is knowing what your customers are willing to pay for and designing a profitable premium delivery program that complements standard fulfillment. In this session, we share examples of retailers offering subscription-based delivery perks or one-off premium options, and how these approaches generate incremental revenue while […]
The Psychology of Delivery: How Choice, Control, and Trust Drive Loyalty
Delivery is no longer just an operational function, it’s a consumer experience shaped by emotion, trust, and control. In this conversation, explore how evolving consumer expectations are transforming delivery from a cost centre into a driver of loyalty and brand preference.
The Future of Partnerships: Carriers, Technology Platforms, and Retailers Working Together
As the delivery ecosystem continues to evolve, collaboration between carriers, technology platforms, and retailers is more critical than ever. This session, moderated by Auctane’s Chief Strategy Officer, Josh Steinitz, explores how data sharing, complementary innovations, and strategic partnerships are driving measurable gains in speed, efficiency, and customer satisfaction Speakers share real-world examples of co-developed solutions, […]
Delivery Intelligence: Using Data to Drive Smarter Fulfilment Decisions
Delivery is no longer just logistics, it’s strategy. In this session, Auctane CTO Nick Ciubotariu and OneStock’s JJ Karambelas explore how retailers and carriers use delivery intelligence to optimise cost, speed, and customer experience. Learn how real-time data, predictive insights, and actionable analytics are turning logistics into a competitive advantage.
More than a parcel locker: Unlocking value beyond parcel collections and returns
As OoH delivery continues to grow in popularity, creating opportunities for consumers to collect and return parcels when and where it’s most convenient is fast becoming a competitive advantage. This session explores the benefits of hosting parcel collection and return lockers that are open to all carriers and businesses. With valuable insights on footfall, sales, […]
Make Delivery Your Advantage: How Top Retailers Leverage Logistics to Transform Growth
Delivery has evolved from a cost centre into a strategic brand lever, but only for retailers bold enough to treat logistics as an opportunity, not an afterthought. In this panel, HIVED CEO Murvah Iqbal speaks with senior leaders from Nespresso, Liberty, and Monica Vinader about how premium retailers are transforming delivery to power customer experience, […]