Delivering an Outstanding Cross-border Experience
Customer experience is key to successful cross-border e-commerce, helping to build trust and loyalty. This session will explore how logistics can enhance the experience throughout the entire customer journey, from the initial transaction through to delivery and returns.
Beyond the Chatbot: The Next Phase of AI Usage in Logistics
Discover how AI is transforming logistics in this forward-thinking session. Industry experts will delve into the next wave of AI applications, from predictive analytics and automation to optimizing supply chain efficiency, offering a glimpse into the future of smarter, more agile logistics operations.
The Next Phase of Discovery Commerce
Learn how to unlock the potential of discovery commerce, poised for continued growth in the coming years. The session will explore how retailers can leverage entertainment platforms to precisely target audiences, foster deep brand engagement, tap into community to generate sales, create frictionless buying journeys, and more. Empower your business with the right tools and […]
The Hidden Engine: How AI is Supercharging HR for Logistics
In today’s rapidly evolving logistics landscape, every minute – and every hire – impacts your bottom line. Traditional HR processes can become costly bottlenecks, hampering efficiency and growth. In this keynote, Firstwork presents its AI-powered hiring and onboarding solution, a purpose-built system that leverages modular, plug-and-play engines to integrate seamlessly with your existing processes. The […]
Delivery Resilience: Navigating Continuity with Innovation and Customer Focus
As disruptions grow more frequent, from geopolitical shifts to severe weather events, delivery networks face increased pressure to adapt and maintain service reliability. This panel will explore how innovative strategies, proactive monitoring, and customer-centric technologies help carriers and logistics partners navigate disruptions effectively. Discover how diverse approaches, like accessible delivery solutions and robust supply chain […]
Reimagining Returns: The Circular Economy in Action
Returns are no longer the end of the journey—they’re the start of a new opportunity. In this session, Rebound Returns, moderated by Retail Economics, will explore how retailers are embracing the circular economy to give products a second life. Discover why recommerce is gaining momentum, how technology is revolutionizing returns processing, and what consumers really […]
Optimizing Delivery Performance in Real-Time
Explore how to use data to optimize your delivery services: leverage it for structural decision-making, to identify dispatch mishaps, evaluate performance, anticipate exceptions and ensure you meet delivery promises and customer expectations.
Convenience is Your Edge: Transforming Delivery into Opportunity
Once considered a novelty, rapid delivery is becoming a necessity in many product categories. To better understand this growing market, Uber Direct and Retail conducted a research to understand consumer expectations and merchant offerings for last-mile delivery. The research highlights a major discrepancy between expectations and offerings, while identifying the product categories with the greatest […]
Tapping Into the Purchase Power of Young Consumers with Smart Tech
Whether it’s TikTok Shop, Amazon Haul, or Facebook Marketplace, social commerce sales are growing rapidly – and it’s attracted the significant purchasing power of younger buyers. Businesses are now looking to strategic partnerships to get ahead of their competition and attract millennial and Gen Z customers. Join us as we share how retailers and other […]
Peak Season 2024: Insights to Elevate Your Delivery Experience
What did Peak Season 2024 reveal about the future of delivery excellence? In this session, we’ll dive deep into Metapack’s latest data to uncover actionable insights that go beyond shipment volumes. From shopping trends, to network performance, from blockers to real-time data —discover how to fine-tune your operations to exceed customer expectations, optimize costs, and […]