Revisit key insights to data-driven and tech-anchored growth

During this session, we’ll present pivotal insights from our annual Ecommerce Delivery Benchmark Report. Richard Lim will share new data demonstrating that ecommerce growth has reached pre-pandemic levels and highlighting the need for retailers to compete for their customers’ continued support, with an emphasis on the elements of the ecommerce shopping and delivery experience that give retailers a leg up among consumers and an eye on the long-term trends shaping the industry in the coming decades.

What did Peak Season 2024 reveal about the future of delivery excellence? In this session, we’ll dive deep into Metapack’s latest data to uncover actionable insights that go beyond shipment volumes. From shopping trends, to network performance, from blockers to real-time data —discover how to fine-tune your operations to exceed customer expectations, optimize costs, and overcome peak season challenges. Don’t miss this opportunity to learn the strategies that set top-performing retailers apart.

Once considered a novelty, rapid delivery is becoming a necessity in many product categories. To better understand this growing market, Uber Direct and Retail conducted a research to understand consumer expectations and merchant offerings for last-mile delivery. The research highlights a major discrepancy between expectations and offerings, while identifying the product categories with the greatest potential to take advantage of rapid delivery.

Returns are no longer the end of the journey—they’re the start of a new opportunity. In this session, Rebound Returns, moderated by Retail Economics, will explore how retailers are embracing the circular economy to give products a second life. Discover why recommerce is gaining momentum, how technology is revolutionizing returns processing, and what consumers really think about resale and reuse. From cost savings to sustainability, learn how leading retailers are turning returns into revenue while reducing waste and meeting evolving shopper expectations.

In today’s rapidly evolving logistics landscape, every minute – and every hire – impacts your bottom line. Traditional HR processes can become costly bottlenecks, hampering efficiency and growth. In this keynote, Firstwork presents its AI-powered hiring and onboarding solution, a purpose-built system that leverages modular, plug-and-play engines to integrate seamlessly with your existing processes. The solution reduces time-to-earn by up to 80%, ensures continuous compliance, and significantly enhances onboarding quality.

Discover how AI is transforming logistics in this forward-thinking session. Industry experts will delve into the next wave of AI applications, from predictive analytics and automation to optimizing supply chain efficiency, offering a glimpse into the future of smarter, more agile logistics operations.