Commerce Without Borders: Scaling Seamless Retail Across Regions
As retailers expand globally, delivering seamless cross-border experiences is critical. This session brings together platform, logistics, and brand leaders to explore international growth, localisation, regulatory complexity, and how composable commerce, strong partnerships, and data-driven delivery intelligence are shaping the future of global fulfilment.
Options That Win: Same-Day, Scheduled, and Sustainable Delivery
Customers expect choice. The challenge is knowing which delivery options matter most, and how to offer them without compromising margins. This session, moderated by contributing editor, Katie Searles, explores how to evaluate trade-offs and deliver speed, flexibility, and sustainability in ways that align with customer values.
The Experience Emphasis: Why Delivery Defines Your Brand
We’ve heard it before: customer experience matters. And the final touchpoint, delivery, is often the one that leaves the strongest impression. On-time rates, real-time tracking, and hassle-free returns elevate shipping from a back-end operation to a brand-defining moment. In this session, moderated by Andrea von Harpe, Sales Director at Metapack, experts from TheCXWay, The Retail […]
Smart Costing: Speed Without the Spend
As delivery expectations rise, the cost of managing customer experience rises with them. This session explores how retailers are using AI-driven CX automation to deliver fast, reliable service while reducing operational costs. We discuss how automating post-purchase and delivery-related CX workflows, such as handling exceptions, resolving issues proactively, and deflecting avoidable support contacts, helps retailers […]
The Flexible Fulfilment Advantage: Scaling With Drop Ship, Marketplaces & Ship-From-Store
Ecommerce growth now hinges on fulfilment flexibility. This session examines how retailers scale through drop ship, marketplace, and ship-from-store models while shifting from single-node to distributed fulfilment networks. As orders flow from more locations, maintaining a consistent post-purchase experience becomes more complex. Attendees learn how leading brands preserve visibility and control across delivery, tracking, and […]
Warehouse Automation: From Pick-and-Pack to Last Mile Utility
From robotics and AI‑driven order batching to mobile‑first picking workflows, retailers and logistics providers are embracing automation to cut costs, accelerate operations, and elevate the customer experience. In this practical panel, moderated by Adam Coventry, former Director of Warehousing at Boots UK and now Executive Director at global supply chain and logistics consultancy SCALA, experts […]
Predictive Shipping: How AI Forecasts Demand, Route, and Delivery Times
Late or missed deliveries come at a cost, lost sales, strained customer trust, and rising operational expenses. In this session, we explore how predictive modeling is reshaping delivery strategy, helping retailers move from reactive firefighting to proactive precision.
Closing Keynote – The Next Era of Intelligent Delivery
Delivered by acclaimed writer, presenter, and cultural commentator, Richard Ayoade, the closing keynote will explore the cultural, societal, and technological shifts shaping the future of logistics and ecommerce. Known for sharp wit and incisive storytelling, Richard brings a fresh lens to the delivery landscape, blending humour, observation, and real-world insight in a session that reinforces […]
Debrief: 2026 Delivery Trends
A newly-conducted study led by Retail Economics, in partnership with Metapack and ShipStation, explores how AI is reshaping delivery operations, predictive analytics, and the customer experience across retail and logistics. In this data-rich debrief, Richard Lim unpacks the key findings, from shifting consumer expectations to operational efficiencies, and offers actionable insights for retailers, 3PLs, and […]
Unveiling the Future of Intelligent Delivery
In this forward-looking session, Metapack and ShipStation introduce their latest product innovations, highlighting powerful new AI and data-driven capabilities. Attendees gain insight into how both brands are advancing delivery intelligence, driving smarter automation, enhancing operational agility, and empowering retailers and carriers to adapt quickly in a fast-changing logistics landscape.