Delivery That Delivers: Turning Fulfilment into a Strategic Advantage
In this dynamic session, Chloe Thomas, Commerce Strategist, Author & Podcast Host, is joined by standout retail brands H&M and The Cheeky Panda, both of whom have successfully embraced intelligent delivery. Together, they explore how these businesses have transformed shipping from a cost centre into a competitive differentiator, leveraging technology to build flexibility, resilience, and […]
Opening Keynote – The Human Touch: Reclaiming Retail in a Tech-Driven Delivery World
In an age of AI-powered logistics and predictive delivery, what truly secures customer loyalty? This keynote brings together two visionary thinkers: Mary Portas, from the frontline of retail reinvention, and Arka Dhar, from the frontier of human-centric AI, to explore how technology and empathy must coexist in the future of commerce. Together, they challenge us […]
Welcome to The Delivery Conference 2026
The Delivery Conference 2026 opens with a warm welcome from our Master of Ceremonies, Bob Phibbs, who covers essential housekeeping and sets the tone for the day ahead. He then introduces Auctane CEO, Al Ko, for the official conference welcome and a brief scene‑setter that leads directly into the keynote session he will be hosting next.