Delivering at Scale: Connecting Europe and Beyond
Discover how delivery is evolving across Europe and beyond. With one of Europe’s largest road networks, FedEx is creating new possibilities for visibility, control and cross-border growth. Join us to explore how businesses can stay connected to their customers through smarter, more scalable delivery solutions.
Speed Doesn’t Win Loyalty: Why Reliability Must Be Engineered, Not Promised
As delivery becomes central to customer trust and loyalty, speed alone is no longer enough. In this session, Luke Batten challenges the industry’s reliance on headline SLAs and reactive quality metrics, arguing that reliability must be engineered upstream, not promised or reported on after failure. Through real world operational examples, the talk explores how intelligent, […]
Instant Impact: Rewriting Shopper Habits & Unlocking Store Inventory
Stop waiting for customer readiness, availability creates behavior. Join TradeKart and Uber Direct to see how 30-minute delivery drove tradespeople to ditch their vans for the Tube and rely on site-drops. Discover the strategy for turning local stock into a national network to unlock 350% growth and redefine your omnichannel potential.
Make Delivery Your Advantage: How Top Retailers Leverage Logistics to Transform Growth
Delivery has evolved from a cost centre into a strategic brand lever, but only for retailers bold enough to treat logistics as an opportunity, not an afterthought. In this panel, HIVED CEO Murvah Iqbal speaks with senior leaders from Nespresso, Liberty, and Monica Vinader about how premium retailers are transforming delivery to power customer experience, […]
More than a parcel locker: Unlocking value beyond parcel collections and returns
As OoH delivery continues to grow in popularity, creating opportunities for consumers to collect and return parcels when and where it’s most convenient is fast becoming a competitive advantage. This session explores the benefits of hosting parcel collection and return lockers that are open to all carriers and businesses. With valuable insights on footfall, sales, […]
Delivery Intelligence: Using Data to Drive Smarter Fulfilment Decisions
Delivery is no longer just logistics, it’s strategy. In this session, Auctane CTO Nick Ciubotariu and OneStock’s JJ Karambelas explore how retailers and carriers use delivery intelligence to optimise cost, speed, and customer experience. Learn how real-time data, predictive insights, and actionable analytics are turning logistics into a competitive advantage.
The Future of Partnerships: Carriers, Technology Platforms, and Retailers Working Together
As the delivery ecosystem continues to evolve, collaboration between carriers, technology platforms, and retailers is more critical than ever. This session, moderated by Auctane’s Chief Strategy Officer, Josh Steinitz, explores how data sharing, complementary innovations, and strategic partnerships are driving measurable gains in speed, efficiency, and customer satisfaction Speakers share real-world examples of co-developed solutions, […]
The Psychology of Delivery: How Choice, Control, and Trust Drive Loyalty
Delivery is no longer just an operational function, it’s a consumer experience shaped by emotion, trust, and control. In this conversation, explore how evolving consumer expectations are transforming delivery from a cost centre into a driver of loyalty and brand preference.
Turning Delivery into a Revenue Stream
Different customers value and want different delivery options, the key is knowing what your customers are willing to pay for and designing a profitable premium delivery program that complements standard fulfillment. In this session, we share examples of retailers offering subscription-based delivery perks or one-off premium options, and how these approaches generate incremental revenue while […]
Beyond the Box: Returns, Exchanges, and the Post-Purchase Experience
The delivery journey doesn’t end at the doorstep. How retailers handle returns, exchanges, and post-purchase communication can make or break customer loyalty. This session, moderated by Clare Bailey, explores how to design frictionless, customer-friendly return policies and experiences that build trust and encourage repeat business. Attendees hear how leading brands use transparency, automation, and empathy to […]