During this session, we’ll present pivotal insights from our annual Ecommerce Delivery Benchmark Report. Richard Lim will share new data demonstrating that ecommerce growth has reached pre-pandemic levels and highlighting the need for retailers to compete for their customers’ continued support, with an emphasis on the elements of the ecommerce shopping and delivery experience that give retailers a leg up among consumers and an eye on the long-term trends shaping the industry in the coming decades.