We’ve heard it before: customer experience matters. And the final touchpoint, delivery, is often the one that leaves the strongest impression. On-time rates, real-time tracking, and hassle-free returns elevate shipping from a back-end operation to a brand-defining moment. In this session, moderated by Andrea von Harpe, Sales Director at Metapack, experts from TheCXWay, The Retail Champion, and Klaviyo explore how delivery can become a true competitive advantage.