Smart Costing: Speed Without the Spend
As delivery expectations rise, the cost of managing customer experience rises with them. This session explores how retailers are using AI-driven CX automation to deliver fast, reliable service while reducing operational costs. We discuss how automating post-purchase and delivery-related CX workflows, such as handling exceptions, resolving issues proactively, and deflecting avoidable support contacts, helps retailers […]
The Flexible Fulfilment Advantage: Scaling With Drop Ship, Marketplaces & Ship-From-Store
Ecommerce growth now hinges on fulfilment flexibility. This session examines how retailers scale through drop ship, marketplace, and ship-from-store models while shifting from single-node to distributed fulfilment networks. As orders flow from more locations, maintaining a consistent post-purchase experience becomes more complex. Attendees learn how leading brands preserve visibility and control across delivery, tracking, and […]
Warehouse Automation: From Pick-and-Pack to Last Mile Utility
From robotics and AI‑driven order batching to mobile‑first picking workflows, retailers and logistics providers are embracing automation to cut costs, accelerate operations, and elevate the customer experience. In this practical panel, moderated by Adam Coventry, former Director of Warehousing at Boots UK and now Executive Director at global supply chain and logistics consultancy SCALA, experts […]
Predictive Shipping: How AI Forecasts Demand, Route, and Delivery Times
Late or missed deliveries come at a cost, lost sales, strained customer trust, and rising operational expenses. In this session, we explore how predictive modeling is reshaping delivery strategy, helping retailers move from reactive firefighting to proactive precision.